Shipping policy
Last updated: January 28, 2026
This Shipping Policy applies to all orders placed on DomusDog.
1. Shipping area
We currently ship exclusively within the United States. We do not offer international shipping at this time.
2. Shipping cost
Free shipping on all eligible U.S. orders.
There are no hidden fees. Any applicable charges will be clearly displayed at checkout before payment.
3. Order processing time
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
4. Delivery time
- Transit time after shipment: 2–5 business days
- Estimated total delivery time: 3–7 business days (processing + transit)
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control. We will assist you in resolving delivery issues in accordance with this policy.
5. Shipping carriers
Carrier selection depends on product weight, quantity, availability, order value, and destination. We reserve the right to choose the most appropriate carrier (e.g., USPS, UPS, FedEx).
6. Order tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
7. Lost or delayed shipments
If your order appears delayed, lost, or damaged, please contact us at hello@domusdog.com so we can assist you.
Customer service hours: Monday–Friday, 8:00 am – 6:00 pm EST (closed weekends and holidays). We typically respond within 24 business hours.
For return conditions and refunds, please see our Return & Refund Policy.
For customer support, visit our Contact Information page.