FAQ - DomusDog

1. Where do you ship?

We ship exclusively within the United States. All orders are processed locally and delivered to U.S. addresses to ensure reliable service.

2. How long does shipping take?

Orders are typically processed within 1–2 business days. Once shipped, transit time is generally 2–5 business days.

Estimated total delivery: 3–7 business days (Monday–Friday).

For more details, please view our Shipping Policy.

3. Do you offer free shipping?

Yes! We provide Free Shipping on all orders within the United States, with no minimum purchase required.

4. What is your return policy?

We want you and your pet to be 100% satisfied. We offer Free Returns within 30 days of delivery. Items must be unused and in their original condition and packaging.

For the full process, please visit our Return & Refund Policy.

5. How do I choose the right size for my dog?

Every product page features detailed dimensions and weight capacities. To ensure the perfect fit, we recommend measuring:

  • Surface Height: The height of the bed, sofa, or vehicle your dog needs to reach.
  • Pet Length & Weight: Compare your dog’s measurements against our "Inner Size" and "Maximum Weight" specifications.

Still unsure? Contact our support team—we’re happy to help you find the right match!

6. Are DomusDog products safe for my pet?

Absolutely. Safety is our top priority. All our furniture and mobility aids are crafted from high-quality materials—such as solid fir wood and non-toxic synthetics—to meet strict durability and safety standards for everyday home use.

7. Are your steps and ramps suitable for puppies or senior dogs?

Yes! Our ramps and steps are specifically designed to support puppies, senior dogs, and pets with mobility issues. They help reduce joint strain and prevent injuries caused by jumping on and off high surfaces.

8. How can I contact customer support?

You can reach us anytime through our Contact Page. We strive to respond to all inquiries within 24 business hours.

9. Where can I review your official policies?

You can find our full legal and operational guidelines here: